Troubleshooting Common PSTViewer Pro Issues and Performance TipsPSTViewer Pro is a powerful Windows application for opening, viewing, converting, and exporting Outlook PST and OST files without requiring Microsoft Outlook. While the software is reliable for most tasks, users occasionally encounter problems ranging from slow performance when browsing large mailboxes to conversion errors during export. This article walks through common issues, practical troubleshooting steps, and performance tips to get the most from PSTViewer Pro.
1) Preparation: Before You Troubleshoot
- Backup your data first. Always work on copies of PST/OST files rather than originals. This avoids accidental corruption during repair or conversion attempts.
- Check software version. Ensure you have the latest PSTViewer Pro update — developers regularly fix bugs and improve performance.
- Verify system requirements. For large PST files or mass conversion jobs, more RAM, faster CPU, and SSD storage significantly improve performance.
2) Opening PST/OST Files: Common Problems & Fixes
Problem: PSTViewer Pro fails to open a PST/OST file or reports “file unreadable” or similar errors.
- Copy the file locally (avoid opening from network shares or external drives) and try again.
- Confirm the file isn’t currently in use by Outlook or another process. Close Outlook and any sync services (e.g., OneDrive) that might lock the file.
- If the file is clearly corrupted, use Microsoft’s ScanPST (Inbox Repair Tool) or a reputable PST repair utility to attempt a repair on a copy. After repair, reopen in PSTViewer Pro.
Problem: Partial folder structure or missing items after opening.
- Check whether the PST uses Unicode vs. ANSI formats; older ANSI PSTs have size limits and can be fragmented.
- Use the “Find Duplicates / Indexing” or folder refresh features in PSTViewer Pro if available.
- Re-index or rebuild the profile within PSTViewer Pro (if the app exposes indexing options).
3) Slow Performance When Browsing Large Mailboxes
Symptoms: Long delays when expanding folders, searching, or previewing messages.
Causes & solutions:
- Storage: If PST files live on slow external drives or network shares, copy them to a local SSD first.
- RAM: Large PSTs (many GBs) need more memory to index and cache message contents. Closing other memory-hungry apps or increasing system RAM helps.
- Indexing: Allow the application to finish its initial indexing. Large files can take time; pause other operations until indexing completes.
- Thumbnails/Attachments: Disable or limit attachment preview or thumbnail generation in settings to reduce overhead.
- Multi-threading: If PSTViewer Pro supports multi-threaded conversion/indexing, enable it; otherwise limit concurrent export jobs to reduce IO contention.
- Filters: Use narrower date ranges, sender filters, or folder-specific searches instead of running global searches across the entire PST.
4) Export and Conversion Errors
Common issues: Exports fail mid-job, produce incomplete output, or create corrupted files (PDF/EML/MBOX).
Troubleshooting steps:
- Output path: Ensure the destination folder has enough free space and correct write permissions. Avoid exporting to network drives during large jobs.
- File naming: Some mail messages contain characters invalid for filenames. Enable automatic filename sanitization or use folder-based export options to avoid illegal characters.
- Batch size: Break large export jobs into smaller batches — for example, by year or folder — to reduce chance of failures.
- Format-specific settings: For PDF exports, verify TIFF or image conversion options, font embedding, and whether attachments are saved inline or separately.
- Check logs: PSTViewer Pro typically writes logs for conversions. Inspect logs for specific errors (IO exceptions, permission denied, out-of-memory) and address the underlying causes.
- Recreate the PST (if corrupt): If many exports fail, repair the PST first or create a new PST using Outlook export on a healthy system, then try conversions.
5) Search Issues: Missing or Slow Results
Symptoms: Searches return incomplete results or take excessive time.
Fixes:
- Rebuild or refresh the application index, if available.
- Use built-in advanced search filters (date range, sender, subject) to narrow results.
- Confirm that archived or secondary PSTs are added to the current session/project.
- If searching attachments’ content, ensure OCR or attachment indexing is enabled and that sufficient CPU/RAM is available.
6) Crashes, Freezes, or Unexpected Termination
Steps to diagnose:
- Check Event Viewer (Windows) for application error details and stack traces.
- Run PSTViewer Pro in compatibility mode or as Administrator to rule out privilege issues.
- Temporarily disable antivirus or security software that may intercept file reads/writes; some security tools mistakenly block or sandbox PST access.
- Update .NET Framework or Visual C++ redistributables if the app depends on them.
- If issue is reproducible with a specific file, try opening other PSTs to see if problem is file-specific.
7) Licensing and Activation Problems
If the app reports invalid license or fails to activate:
- Verify date/time on the system — incorrect system clock can break activation.
- Ensure the license key is entered exactly and there are no extra spaces or line breaks.
- Confirm the machine has outbound internet access if online activation is required.
- Contact vendor support with your license key and error message; they can reissue or reset activations.
8) Best Practices for Large-Scale or Enterprise Use
- Use dedicated workstations with SSDs, at least 16–32 GB RAM, and multi-core CPUs for heavy conversion/indexing tasks.
- Split massive PSTs into smaller logical PSTs (by year or user) before mass processing to improve reliability and parallel throughput.
- Schedule heavy tasks during off-hours to reduce contention for resources and network congestion.
- Keep the application and OS updated; patching reduces the likelihood of crashes and compatibility issues.
- Maintain a consistent export folder structure and naming convention. Example: CompanyName_User_Year/Folder/MessageID.pdf
9) When to Contact Support or Consider Alternatives
Contact vendor support when:
- You’ve exhausted basic troubleshooting (file copies, repair tools, permissions) and problems persist.
- The software crashes reproducibly on the same file.
- You need help interpreting conversion logs or diagnosing complex mailbox anomalies.
Consider alternatives if:
- PSTViewer Pro lacks a specific feature you require (e.g., advanced forensic analysis, server-side integration).
- Your workflow requires native Outlook features that PSTViewer Pro cannot emulate.
10) Quick Troubleshooting Checklist
- Make a local copy of the PST/OST.
- Update PSTViewer Pro to latest version.
- Ensure sufficient disk space and RAM.
- Run ScanPST on a copy if corruption suspected.
- Export in smaller batches; sanitize filenames.
- Check logs and Windows Event Viewer for errors.
- Temporarily disable antivirus if it blocks file access.
- Contact vendor support with logs and sample files if unresolved.
Troubleshooting PSTViewer Pro typically involves verifying file integrity, optimizing local resources (disk, RAM, CPU), adjusting export settings, and reviewing logs to pinpoint failures. Following the steps above will resolve most common issues and improve performance for routine and large-scale PST operations.